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What are Elder and Disability Benefit Specialists?

The ADRC of La Crosse has two benefit specialists who are integral members of the ADRC team of professionals that assist La Crosse County residents. They can help you cut through the "red tape" of confusing policies. They help people figure out what benefits they are entitled to and help them to apply. They are available to meet with you in the ADRC office or a setting convenient to you. They can provide accurate and current information on private and government benefits and programs. They receive ongoing training to remain current on any changes in public policy.

The Disability Benefit Specialist (DBS) provides confidential assistance at no charge to adults ages 18 to 59 with physical disabilities, developmental disabilities, mental illness and/or substance abuse disorders.

The Elder Benefit Specialist (EBS) provides confidential assistance at no charge to those over age 60.
Typical areas that the DBS and EBS can assist with:
  • Any general benefit appeals or denials, loss or reduction of benefit
  • Applications for SSDI age 18-59 DBS / 60+ EBS
  • Appeals regarding denial of Social Security Disability
    • DBS upon local review
    • EBS only with attorney approval
  • Foodshare
  • Health Insurance Appeals & denials
  • Housing issues –and Utility issues (assistance with eviction concerns)
  • Medicaid (Medical Assistance)
  • Medical billing issues (private/Medicare/Medical Assistance)
  • Medicare
  • Medicare Savings Plans
  • Pharmacy or drug coverage issues
    • Prioritized if consumer needs medication immediately
  • Spousal impoverishment issues
  • SSA overpayments & notices
  • Supplemental Security Income (SSI)
  • Referrals to other services and programs
  • Public Education, including groups presentations newsletter and newspaper articles
If your concern is not listed, call us to see if we can help or connect you with a program that can.

The goals of the program are:
  • To provide current, accurate information about public and private benefit programs.
  • To counsel individuals about eligibility for various programs and benefits.
  • To help people apply for benefits or appeal a denial of benefits.

Helpful Resources:

Do you need to apply for Social Security Retirement or have questions about Social Security Retirement?

To go the SSA website for retirement information click here

Do you need to apply for Medicare or have questions about Medicare?

To go the SSA website for Medicare information click here.

Do you need to apply for Disability Benefits through Social Security or have questions about benefits?

To go the SSA website for Disability information click here.

Individuals who use sign language as their primary method of communication may receive disability benefit specialist services through the Office for the Deaf and Hard of Hearing. Services are available statewide.

Enrolled tribal members who live on or near a reservation in Wisconsin may receive disability benefit specialist services through the Great Lakes Inter-Tribal Council.

If you need more information on any of these benefits, please feel free to call one of our Benefit Specialists at the Aging & Disability Resource Center (ADRC) of La Crosse County at 608-785-5700.


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