911 Telecommunicator Careers

La Crosse County Public Safety Communications

When someone in La Crosse County calls 911, a Telecommunicator is the first person they reach. In that moment, the dispatcher becomes the calm voice that listens, gathers critical information, and sends the right help where it is needed.

911 Telecommunicators are a vital part of the public safety system. They work closely with law enforcement officers, firefighters, and emergency medical personnel to ensure help arrives quickly and safely. Every call has the potential to make a real difference in someone’s life.

At the La Crosse County Public Safety Communications Center, our team serves the citizens and visitors of La Crosse County 24 hours a day, 365 days a year. This is challenging, meaningful work that requires professionalism, teamwork, and a commitment to serving the community.

For the right person, it is not just a job—it is a rewarding and respected public safety career.

What 911 Telecommunicators Do

911 Telecommunicators answer emergency and non-emergency calls and coordinate the response of police, fire, and emergency medical services across La Crosse County.

Daily responsibilities may include:

• Answering 911 and non-emergency calls for service
• Quickly gathering critical information from callers
• Dispatching law enforcement, fire, and EMS units
• Monitoring radio traffic and coordinating field operations
• Entering and managing information in computer-aided dispatch systems
• Providing life-saving instructions to callers during emergencies

The work can be fast-paced and demanding, but it is also highly rewarding. Telecommunicators play a direct role in helping people during some of the most important moments of their lives.

Who We Are Looking For

Successful Telecommunicators are people who:

• Remain calm and focused during stressful situations
• Communicate clearly and confidently
• Can multitask and make decisions quickly
• Work well as part of a team
• Have a strong sense of responsibility and public service

Many of our dispatchers come from a variety of backgrounds including customer service, healthcare, public safety, military service, and other fields that require strong communication and problem-solving skills.

No prior dispatch experience is required. Selected candidates receive comprehensive training.

Training and Professional Development

New Telecommunicators participate in a structured training program designed to prepare them for the responsibilities of emergency communications.

Training includes:

• Emergency call handling procedures
• Computer-aided dispatch systems
• Radio communications
• Law enforcement, fire, and EMS dispatch procedures
• Public safety telecommunications best practices

Our center is committed to professionalism and ongoing training to ensure our team provides the highest level of service to the community.

Why Work at La Crosse County Public Safety Communications?

Working in a 911 center offers the opportunity to:

Serve your community in a meaningful way

• Work alongside dedicated law enforcement, fire, and EMS professionals
• Be part of a supportive and highly skilled team
• Build a long-term career in public safety communications

Every shift brings new challenges, but also the satisfaction of knowing your work truly matters.

How to Apply

La Crosse County typically accepts applications once per year to establish an eligibility list for future Telecommunicator openings.

Interested candidates should monitor the La Crosse County Job Listings for current openings and application deadlines.

When positions become available, candidates from the eligibility list may be contacted to move forward in the hiring process.

APPLY HERE!