LAPC Title VI Policies and Practices

Our Title VI Non-Discrimination Program and Limited-English Proficiency Plan is the LAPC policy document that sets the process and procedures for identifying minority and limited-English proficient (LEP) populations and for providing meaningful access to LAPC programs and activities. Vital documents (Notice of Non-Discrimination, Complaint Procedure, and Complaint/Comment Form) are available in English, Hmong, and Spanish. This updated plan has been reviewed by our oversight agencies and approved by our Policy Board on May 17, 2023. 

Notice of Non-Discrimination / Ceeb Toom Tsis Muaj Kev Ntxub / El Aviso de no discriminación   

Notice of Nondiscrimination

The LAPC is committed to ensuring that no person is excluded from, participation in, denied the benefits of, or otherwise subjected to discrimination on the basis of race, color, national origin, disability, sex, age, religion, income status or limited English proficiency (LEP) in any and all programs, activities or services administered by the LAPC in accordance with Title VI of the Civil Rights Act of 1964 and related nondiscrimination authorities. 

Any person who believes they’ve been aggrieved by any unlawful discriminatory practice may file a complaint with the LAPC. 

For more information on the LAPC’s civil rights program, and the procedures to file a complaint, contact 608-785-5977 (for hearing impaired, please use Wisconsin Relay 711 service), e-mail [email protected], or visit our administrative office at 212 6th St N, Room 1600, La Crosse, WI  54601.  For more information, visit www.lacrossecounty.org/MPO.   

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

If information is needed in another language, contact 608-785-5977.
Si se necesita informacion en otro idioma de contacto, 608-785-5977.
Yog muaj lus qhia ntxiv rau lwm hom lus, hu rau 608-785-5977.

Ceeb Toom Tsis Muaj Kev Ntxub

LAPC tau cog lus los xyuas kom txhua tus neeg tsis raug cais tawm, koom nrog hauv, tsis kam lees cov txiaj ntsig ntawm, lossis lwmyam kev ntxub ntxaug raws haiv neeg, xim tawv nqaij, tuaj teb chaws twg, xiam oob qhab, poj niam txiv neej, hnub nyoog, kev ntseeg, khwv tau nyiaj lossis Askiv tsawg. paub (LEP) nyob rau ib qho thiab txhua qhov haujlwm, kev ua lossis kev pabcuam uas tswj los ntawm LAPC raws li Txoj Cai VI ntawm Txoj Cai Txoj Cai rau Xyoo 1964 thiab cov neeg muaj feem cuam tshuam cais txoj cai. 

Txhua tus neeg uas ntseeg tias lawv tau raug thuam los ntawm kev coj tsis raws cai txoj cai yuav foob hais qhov tsis txaus siab mus rau LAPC. 

Yog xav paub ntau ntxiv txog LAPC qhov kev pabcuam pej xeem txoj cai, thiab cov txheej txheem los sau ntawv kev tsis txaus siab, hu rau 608-785-5977 (rau cov tsis hnov lus, thov siv Wisconsin Relay 711 kev pabcuam), email [email protected], lossis mus saib peb cov thawj coj chav lis haujlwm ntawm 212 6th St N, Room 1600, La Crosse, WI 54601. Yog xav paub ntau ntxiv, mus saib hauv www.lacrossecounty.org/MPO. 

Tus neeg tsis txaus siab sau tau ntawv tsis txaus siab ncaj qha mus rau tsoomfwv Federal Transit Administration los ntawm kev foob qhov tsis txaus siab mus rau Lub Chaw Haujlwm Saib Xyuas Txoj Cai, Saib Xyuas: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

If information is needed in another language, contact 608-785-5977.
Si se necesita informacion en otro idioma de contacto, 608-785-5977.
Yog muaj lus qhia ntxiv rau lwm hom lus, hu rau 608-785-5977.

El Aviso de no discriminación

La LAPC se compromete a garantizar que ninguna persona sea excluida, participe, se le nieguen los beneficios o se la discrimine por motivos de raza, color, origen nacional, discapacidad, sexo, edad, religión, estado de ingresos o competente limitado del inglés en todos y cada uno de los programas, actividades o servicios administrados por la LAPC de conformidad con el Título VI de la Ley de Derechos Civiles de 1964 y las autoridades de no discriminación relacionadas. 

Cualquier persona que crea que ha sido agraviada por práctica discriminatoria ilegal puede presentar una queja con la LAPC. 

Para obtener más información sobre el programa de derechos civiles de la LAPC, y los procedimientos para presentar una queja, comuníquese con 608-785-5977, (para personas con problemas de audición, por favor utilice el servicio Wisconsin Relay 711): envié un correo electrónico a [email protected]; o visite nuestra oficina administrativa a la dirección 212 6th St N, Room 1600, La Crosse, WI  54601. Para obtener más información, visite www.lacrossecounty.org/MPO. 

Una demandante puede presentar una queja directamente con la Administración de Federal de Tránsito por presentado una queja con la Oficina de Derechos Civiles, atención: Coordinador del Programa Título VI, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

If information is needed in another language, contact 608-785-5977.
Si se necesita informacion en otro idioma de contacto, 608-785-5977.
Yog muaj lus qhia ntxiv rau lwm hom lus, hu rau 608-785-5977.

Complaint Procedure and Form / Tsab Ntawv Tsis Txaus Siab thiab Daim Ntawv / Procedimiento y Formulario de Reclamacion

Complaint Procedure

Any person who believes they’ve been discriminated against on the basis of race, color, national origin, disability, sex, age, religion, income status or limited English proficient (LEP) by the LAPC may file a complaint by completing and submitting the LAPC’s Complaint Form. 

The Complaint Form may also be used to submit general complaints to the LAPC. 

The LAPC investigates complaints received no more than 180 business days after the alleged incident. The LAPC will process complaints that are complete.

Once the complaint is received, the LAPC will review the complaint and work to resolve the complaint informally, if possible.

If the complaint warrants a formal civil rights complaint process, the LAPC will follow the steps listed in this complaint procedure. The LAPC may also use this formal procedure to address general complaints. If the LAPC determines it has jurisdiction the complainant will receive an acknowledgement letter stating the complaint will be investigated by the LAPC Executive Director as a civil rights complaint.

The LAPC has 60 days to investigate the civil rights complaint. If more information is needed to resolve the case, the LAPC may contact the complainant. 

The complainant has 30 days from the date of the letter to send requested information to the investigator assigned to the case. 

If the investigator is not contacted by the complainant or does not receive the additional information within 30 days, the LAPC can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter or a letter of finding (LOF).

• A closure letter summarizes the allegations and states that there was not a Title VI/ADA violation and that the case will be closed. 
• A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. 

If the complainant wishes to appeal the decision, the complainant has 30 days after the date of the letter or the LOF to do so. 
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590. 

If information is needed in another language, please contact 608-785-5977.
Si necesita información en otro idioma, comuníquese al 608-785-5977.
Yog hais tias xav tau lwm hom lus, thov hu rau 608-785-5977.

Complaint and Comment Form

The La Crosse Area Planning Committee is committed to assisting public transportation providers in providing you with safe and reliable transportation services and we want your feedback. Please use this form for suggestions, compliments, and complaints. 
Please submit this form electronically to [email protected] or in person at the address below. 

La Crosse Area Planning Committee
La Crosse County Administrative Center
212 6th St North, Room 1600
La Crosse, WI  54601

You may also call us at 608-785-5977. Please make sure to provide your contact information in order to receive a response.

Tsab Ntawv Tsis Txaus Siab thiab Daim Ntawv

La Crosse Area Planning Committee (LAPC) yog ua phem rau kev pab pej xeem thauj cov chaw muab kev pab rau koj kom muaj kev ruaj ntseg thiab txhim khu kev qha cov kev pab thiab peb xav kom koj feedback. Thov siv daim ntawv no los qhia, compliments, thiab cov lus tsis txaus siab. Thov xa tsab ntawv no mus rau hauv daim ntawv no mus rau [email protected] los yog nyob rau ntawm qhov chaw nyob nram qab no.

La Crosse Area Planning Committee
La Crosse County Administrative Center
212 6th St, North, Room 1600
La Crosse, WI 54607

Koj hu tau rau peb ntawm 608-785-5977. Thov kom koj muab koj cov ntaub ntawv kom thiaj li yuav tau txais ib lo lus teb.

Procedimiento y Formulario de Reclamacion

La Crosse Area Planning Committee (LAPC) se compromete a ayudar a los proveedores de transporte público a brindarle servicios de transporte seguros y confiables y queremos sus comentarios. Utilice este formulario para sugerencias, elogios y quejas. Envíe este formulario electrónicamente a [email protected] o en persona a la dirección que figura a continuación. 

La Crosse Area Planning Committee
La Crosse County Administrative Center
212 6th Street North, Room 1600
La Crosse, WI 54607 

También puede llamarnos al 608-785-5977. Asegúrese de proporcionar su información de contacto para recibir una respuesta.