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Your Rights & Complaints


As a customer of the ADRC of La Crosse County, you have the right to:

  • Be treated with dignity and respect.
  • Accept or refuse any information, referrals, or assistance if your own legal decision maker.
  • Include friends, family, or others of your choosing in your interactions with the ADRC.
  • Inspect your personal ADRC record and to request that it be amended.
  • Reasonable accommodations when accessing assistance from the ADRC.
  • Not be discriminated against based on race; ethnicity; national origin; religion; sex; age; current or anticipated mental, physical, developmental, or intellectual disability; sexual orientation; genetic information; or source of payment.
  • Receive accurate, unbiased information and assistance.

As a customer of the ADRC of La Crosse County, you also have the right to express or file a complaint or grievance regarding the ADRC. We will support customers in the complaint/grievance process and will refrain from any reprisal or threat of reprisal against any individual registering a compliant or grievance.

You may choose to share a complaint or grievance with:

  • The ADRC Director/Manager. Contact us by mail, phone, fax, or email.
  • The Office for Resource Center Development (ORCD) at the Wisconsin Department of Health Services (DHS). ORCD is the state office responsible for contractual oversight of ADRCs.

    Aging & Disability Resource Center

    Specialist Grievances

    Office for Resource Center Development

    Division of Public Health

    Wisconsin Department of Health Services

    1 W. Wilson St.

    PO Box 2659

    Madison, WI 53701-2659


    Phone: 608-266-2536

    Fax:     608-267-3203

    Email:  [email protected]

    (Please indicate “ADRC of La Crosse County Grievance” in the subject line of email.)

  • An external advocacy agency, such as Disability Rights Wisconsin.

Disability Rights Wisconsin

Phone: 800-928-8778

Fax:     833-635-1968

Email:  [email protected]

To learn more about your rights, responsibilities, and options to file a complaint or grievance, click here.